FAQ
Answers to all questions about accounts, deposits and live casino at hehe
The most common questions that come up when using hehe — from opening an account and depositing via bKash, to understanding live dealer games, solving device issues and going through the verification process — are all answered in detail on this page. Read the sections below or go directly to the question you are looking for.
At hehe, a National ID card (NID) is the most commonly used document for identity verification. A valid passport or driving licence is also accepted. The document must be clear and readable, and must not be expired. For address verification, you can provide a bank statement or utility bill. Before uploading, make sure the photo or scan is not blurry.
Yes. hehe uses SSL encryption and secure servers to store all your personal documents and information. Uploaded copies of your NID or passport are used only for the verification process and are not shared with third parties. Full details are available on our privacy policy page.
hehe typically requests verification before the first withdrawal or when large transactions occur on the account. In some cases, verification may be requested at any time for security reasons. Having your documents ready in advance will speed up the withdrawal process. See the terms and conditions page for full details.
Verification is done for two main reasons: first, to confirm that the account genuinely belongs to you; second, to prevent underage users (under 21) from accessing the platform. hehe wants to ensure that every account belongs to a real adult, so that deposits and withdrawals go to the right person.
Yes, there will be a problem. The name on your hehe account must match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal request may be held or cancelled. So enter the correct name at the time of registration, and notify the support team in advance if needed.
Yes. The full hehe site works well on a mobile browser — open it in Chrome or Safari and you can play slots, live casino games and cricket bets without installing anything. Installing the app gives a smoother experience. Visit the app page for more details about hehe App.
First, clear your browser's cache and cookies — in Chrome go to Settings → Privacy → Clear Browsing Data, in Safari go to Settings → Safari → Clear History and Website Data. Then reload the page. If the problem persists, check your internet connection or try a different network. If a VPN is running, try turning it off.
Both Android (APK) and iOS versions of hehe are available. The app is available through official channels. Do not download the APK from any third-party site — always use hehe's official source for your security. See the hehe APK page for more details.
Yes, you can create a shortcut from your browser without installing the app. On Android, open Chrome and select "Add to Home Screen" from the three-dot menu. On iPhone, tap the Share button in Safari, then tap "Add to Home Screen". This lets you open the site from your home screen in one tap, just like an app.
In a live dealer game, a real dealer in a professional studio deals cards or spins the roulette wheel via live video stream. You enter hehe's live casino section, place bets in real time, and watch the results unfold. Tables from several studios are available, including Evolution, Pragmatic Play Live and Ezugi.
A roulette wheel has slots numbered 0 to 36. You can bet on a specific number, a colour (red or black), or odd or even. The dealer spins the wheel and the slot where the ball lands is the winning result. A win on a single number generally pays out at 35:1. At hehe Casino you will find both European and live roulette.
Yes. hehe's live casino is optimised for mobile, so it is easy to play on a smartphone or tablet. For the best experience, use a 4G or Wi-Fi connection — live video streaming uses more data. Lowering the video quality will allow it to run on a slower connection. Visit the hehe Casino page to see the full list of live games.
Yes, both are available. In Teen Patti, three cards are dealt and the strongest hand wins. In Andar Bahar, the dealer reveals one card and you bet on whether a card of the same value will appear on the "Andar" (inside) or "Bahar" (outside) side. Both games are fast-paced and easy for beginners. See the Teen Patti Joker page for more details.
In Baccarat, you bet on which of two sides — "Player" or "Banker" — will have a point total closer to 9. Card values: Ace = 1, 2–9 = face value, 10 and face cards = 0. The actual points equal the units digit of the sum of two cards (e.g. 7+6=13 → 3 points). You can also bet on a "Tie", though the payout is different.
Sign up on the hehe registration form by entering your name, mobile number, email and password. You will need to verify your mobile number with an OTP. When registering, make sure you enter your name exactly as it appears on your bKash or bank account. Users under 21 cannot open an account.
On the hehe Login page, click the "Forgot password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. After setting a new password, log in again. If the problem continues, contact live chat — support is available 24 hours a day.
A username generally consists of letters and numbers with no special characters. For your password, use at least 8 characters combining uppercase letters, lowercase letters and a number so it is not easy to guess. It is best not to use your date of birth or phone number as a password.
Yes, but for security reasons you will need to contact hehe's support team to make this kind of change. Get in touch via live chat or email, and after verifying your identity they will update the information. Support can help even if you no longer have access to the old number or email.
No. Under hehe's rules, each person is allowed only one account. If multiple accounts are found belonging to the same person, all accounts may be suspended and bonuses may be cancelled. See the terms and conditions for more details.
The minimum deposit amount is ৳200 across all payment methods. Whether you use bKash, Nagad, Rocket, Upay or bank transfer, depositing ৳200 or more will credit your account. You also need to deposit at least this amount to receive the 100% welcome bonus.
hehe currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major banks). These methods are widely available across all major cities and rural areas of Bangladesh. There is no cryptocurrency option.
Go to the cashier or wallet section of hehe and select "Deposit". Choose bKash as the payment method. Using the "Send Money" or "Payment" option in the bKash app, send the required amount to the number provided by the site. Save the transaction ID — it will be useful if any issue arises.
In most cases, deposits are credited within a few minutes. Sometimes server load can cause a delay of 10–15 minutes. If the amount has not been credited after 30 minutes, contact hehe's live chat with your bKash or Nagad transaction ID. Support will verify and resolve the issue quickly.
hehe does not charge any processing fee on deposits. However, bKash, Nagad or bank payment platforms may charge their own service fees — this is entirely governed by those platforms' own rules and is not under hehe's control. Check your mobile banking app for any applicable charges before making a deposit.
Didn't find your answer? Talk directly to the support team
If you did not find the answer to your question on this FAQ page, do not worry — hehe's support team is available seven days a week, twenty-four hours a day in both Bengali and English. A response is usually received within a few minutes.
Live Chat
Click the chat icon in the bottom-right corner of any page on the site — you will get immediate assistance
Click the chat icon in the bottom-right corner of any page on the site — you will get immediate assistance
Email Support
[email protected]
[email protected]
Language
Support is available in both Bengali and English
Support is available in both Bengali and English