Play responsibly,
enjoy safely
hehe believes that betting and casino games are enjoyable only when played with awareness and within your means. On this page you will learn how to set your own limits, recognise warning signs, and get help when you need it.
Only people aged 21 or above may open an account and play on hehe.
What responsible gambling is and why it matters
Betting or playing casino games is entertainment — not a guaranteed way to make money. hehe wants every player to understand this clearly and make decisions accordingly. Responsible gambling means setting your own budget, managing your time, and keeping gaming within the bounds of entertainment.
Under hehe's Terms and Conditions, every account holder must follow the platform's usage guidelines, which include the age requirement and responsible behaviour standards. Knowing these before you play is important for every user.
People sometimes do not notice when gambling starts to go out of control. It is important to be aware before relationships, finances, or mental health are affected. hehe provides tools and features that help players set their own limits.
Remember: There is no guarantee of getting back the money you deposit. Only bet money whose loss would have no impact on your daily life.
If you would like to know more about hehe — how the platform works and where it started — you can read our About Us page.
Set your own limits yourself
hehe gives you the ability to manage your account on your own terms.
Set a deposit limit
Decide in advance how much you will deposit daily, weekly, or monthly. Once set, this limit takes effect immediately, and increasing it requires waiting a fixed period.
Session time limit
Set a limit on how long you play in one go. When the time is up, the account will automatically prompt you to take a break. This helps reduce the habit of long sessions.
Temporary break
If you feel you need to stop playing for a while, you can request to temporarily suspend your account for anywhere from 24 hours to several weeks. You will not be able to log in during this time.
Permanent self-exclusion
If you decide you no longer want to play, you can contact hehe's support team to request permanent account closure. Reversing this decision is very difficult — so it is treated seriously.
View your gaming history
From the account history section you can see complete details of how much time and money you have spent. This helps you understand your own patterns.
Contact the support team
For help setting any limit or with any account matter, contact hehe's 24/7 live chat or email. Support is available in both Bengali and English.
Recognise the warning signs
If you notice any of these in yourself or someone close to you, it is important to act in time.
Trying to win back lost money
Repeatedly placing larger bets to recover losses is the start of a dangerous cycle.
Restlessness when not playing
Feeling anxious, irritable, or low when unable to play can be a sign of dependency.
Hiding it from family or friends
A tendency to conceal how much time or money is being spent is a warning sign.
Taking money from essential expenses
Spending money meant for rent, medical needs, or family necessities on gambling is a sign of a serious problem.
Where to get help
You do not have to face a gambling problem alone. hehe's support team is available 24 hours a day, seven days a week via live chat and email. Describe your situation in Bengali — the team will help point you in the right direction.
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hehe live chat
Contact live chat directly to request account limits, a break, or self-exclusion. Available 24/7 in Bengali and English. -
Email support
Detailed requests can be sent by email. Write to hehe's support address — the team will respond as quickly as possible. -
Family and close ones
Talk openly with a family member or trusted friend. They may see the situation differently and be able to give you the support you need. -
Professional advice
Seeking help from a mental health professional or counsellor is not a weakness — it is a courageous decision. Mental health services are available through both government and private channels in Bangladesh.
If a child or minor may have access to your account, please keep your password secure and make a habit of logging out. Under hehe's Privacy Policy, keeping account information confidential is each user's responsibility.
For answers to more general questions, visit the FAQ section — it contains detailed information on accounts, payments, and other topics.
hehe's commitment
What we do to ensure responsible gambling.
- Only people aged 21 or above are allowed to register and have their accounts verified.
- Deposit limits, session time limits, and temporary breaks are arranged at players' request.
- Self-exclusion requests are processed and applied seriously.
- The support team is available 24/7 in Bengali and English — via live chat and email.
- Every player's data and financial information is kept secure with SSL encryption.
- Bonuses and promotional offers are not used to encourage irresponsible behaviour.
Questions about responsible gambling
Answers to the most frequently asked questions.